If an upcoming session has been booked, you may reschedule it once, at any time, before the scheduled start time.

We encourage Supervisees to submit any rescheduling requests at least 24 hours before the session's scheduled start time. The Supervisee portal also advises that requests made within 24 hours may still be considered at the Supervisor's discretion, depending on the circumstances. Supervisors are free to apply their own professional judgment when deciding whether to approve these requests.

To reschedule a session:

1. Go to the Calendar page.
2. Find the relevant session. Tip: Switching the calendar view to Month may make it easier to navigate the calendar and locate the session you're looking for. You can also use Filters to narrow your results.
3. Click the session box or title to view the session details page.
4. Click the Reschedule button.
5. Enter the new session details.
6. Click Save Changes to confirm the update.

Note: Before rescheduling a booked session, we recommend contacting the affected supervisee(s) to confirm their availability for the proposed new date and time. Once the session has been rescheduled, all relevant supervisees will automatically receive an email notification advising them of the change, and the updated session details will be reflected in their Kindred calendar.

Important: A booked session can only be rescheduled once. If further changes are required after a session has already been rescheduled, the original session must be cancelled and a new session created.

Cancelling a booked session will also automatically trigger a refund for the affected supervisee(s). To proceed with the supervision session, you will need to schedule a new session and ask the supervisee(s) to re-book it separately.