Question 1

What is Kindred Clinical?

Accepted Answer

Kindred Clinical is an online platform that helps supervisors and supervisees efficiently manage all aspects of clinical supervision. It facilitates supervisors and supervisees connecting, and streamlines end-to-end processes with intelligent tools for scheduling, payments/invoicing, session delivery, documentation, reporting, contracts, compliance tracking, and professional growth.

Question 2

Who is Kindred designed for?

Accepted Answer

Kindred is built for clinical supervisors, supervisees (including provisionally registered, early-career and experienced clinicians), and organizations that manage supervision programs.

Question 3

Is Kindred free to use?

Accepted Answer

Kindred accounts are free to set up for all supervisors, supervisees, and organizations. Supervisors only pay a small service fee per session. There are no subscriptions, upfront costs or lock-in contracts. Supervisees simply pay for sessions as they book, while organizations only pay for actual usage by purchasing session credits for their teams.

Question 4

How does Kindred protect my data?

Accepted Answer

We take security and privacy very seriously. Kindred uses data encryption protocols and complies with relevant privacy legislation. Session documents and records are only visible to authorized participants. You can review our full privacy policy for more details.

Question 5

Can I use Kindred on mobile devices?

Accepted Answer

Yes. Kindred is fully responsive and works on smartphones, tablets, and desktop browsers. You can access your supervision dashboard, join virtual sessions, create and download reports, and use various available tools from any device.

Question 6

What makes Kindred different from other supervision tools?

Accepted Answer

Kindred is vastly more than a matching service. It’s an end-to-end operating system that supports the efficient management of the clinical supervision process. Purpose built for clinical supervision in mental health, every feature is designed around the supervisor-supervisee relationship.

Question 7

How do I get started?

Accepted Answer

Click ‘Get Started Free’ to set up your free account, based on your role – supervisor, supervisee, or organization admin. You’ll be guided through a short onboarding process relevant to your role.

Tip: If you are a supervisor who also participates in supervision, you can enable a dual role within your account (e.g., supervisor + supervisee). We recommend setting up your initial account as a supervisor.

Question 8

Is Kindred part of Mental Health Academy?

Accepted Answer

Yes. Kindred Clinical is part of the Mental Health Academy group. It builds on MHA's deep expertise in clinician education and professional development, bringing the same commitment to quality into the supervision space.

Question 9

How do I register as a supervisor on Kindred?

Accepted Answer

Select the ‘Supervisor’ role when creating your free account. During onboarding, you’ll be asked to provide professional information, including your bio, qualifications, credentials, clinical experience, and areas of specialization.

You’ll also be guided through setting up a Stripe account so you can securely receive payments for your supervision sessions. Kindred fully integrates bookings, payments, and invoicing into the platform for a seamless experience.

Once your profile has been reviewed and approved by our team, supervisees will be able to discover, connect with, and book sessions with you.

Question 10

Can I manage multiple supervisees at once?

Accepted Answer

Absolutely. Kindred enables you to manage all your supervisees in one place – including scheduling, launching virtual sessions, sending and storing contracts, issuing session reminders, and tracking supervision activity. The platform supports an unlimited number of supervisees and automates communication, giving you the control and flexibility to scale your practice without restrictions.

Question 11

How do supervision sessions work on the platform?

Accepted Answer

Kindred makes it easy to schedule and manage virtual, in-person, individual, and group supervision sessions from a single platform. When supervisees book a session, they automatically receive access details, reminders, and any preparation materials you’ve shared in advance. Following each session, records and session details are securely logged to both your dashboard and your supervisee’s dashboard – creating a streamlined system for compliance, reflection, tracking, and ongoing professional development.

Question 12

How much does Kindred cost for Supervisors?

Accepted Answer

Setting up a Kindred account is free. You only pay a small service fee (16% of the session fee) when you deliver supervision sessions through the platform. There are no subscriptions, upfront costs or lock-in contracts to worry about.

Because payments and fee deductions are handled automatically, you don’t need to manage invoicing, chase payments, or manually reconcile transactions, making the entire process more streamlined and predictable.

Question 13

Can I access reports for supervision sessions I’ve delivered?

Accepted Answer

Yes. Kindred automatically records supervision activity as sessions are completed, reducing administrative workload and helping ensure accurate documentation. Through your analytics dashboard, you can access detailed insights and summaries across all supervision sessions, with filters for individual supervisees, session type (individual or group), date ranges, and more. You can also generate and export tailored reports to support registration, compliance, accreditation, and professional development requirements.

Question 14

Can I set my availability and manage my schedule?

Accepted Answer

Yes. You can schedule one-off or recurring supervision sessions, and we take care of the operational admin behind the scenes. Supervisees can book sessions through their account, and Kindred automatically manages payments, appointment confirmations, reminders, Zoom access links, and other logistics – freeing you to focus on delivering high-quality supervision.

Question 15

Is there support for group supervision?

Accepted Answer

Kindred supports both individual and group supervision models. You can create group sessions, invite multiple supervisees, and track participation. Group session details and documents are shared among all participants.

Question 16

Do supervisees need to pay upfront to book sessions?

Accepted Answer

Yes. Supervisees pay upfront when booking their sessions. This ensures a smooth and transparent experience for both supervisors and supervisees, while reducing administrative burden.

By handling payments automatically at the time of booking, Kindred eliminates the need for supervisors to issue invoices, chase overdue payments, reconcile transactions, or manage awkward payment follow-ups. It also reduces no-shows and late cancellations, while giving supervisees clear visibility around session costs and commitments from the outset.

Question 17

How does Kindred enable supervision contracts?

Accepted Answer

Kindred makes supervision contracting simple, professional, and fully digital. Supervisors can create personalized electronic supervision contracts using built-in templates available within their dashboard, then issue them directly to supervisees for review and signing.

Once signed, contracts are securely timestamped and automatically stored within both the supervisor’s and supervisee’s dashboards for easy access and record-keeping. No printing, scanning, emailing, or manual filing required – just a streamlined, compliant process that keeps everything organized in one place.

Question 18

After I join, can I invite my existing supervisees to the platform?

Accepted Answer

Kindred makes it simple to bring your existing supervisees onto the platform. Using our bulk invitation tool, you can enter supervisees’ email addresses, and Kindred will automatically send each person a personalized invitation to create their free account.

Once registered, supervisees can quickly connect with you through Kindred’s intelligent supervisor directory and begin booking sessions immediately. The entire onboarding process is designed to be seamless and low effort – helping you transition your supervision practice to Kindred without administrative headaches.

Question 19

How do you ensure supervisee’s payment information is secure?

Accepted Answer

Kindred takes payment security seriously. All payments are processed securely through Stripe – the world’s leading online payment provider. Importantly, Kindred does not store or have access to supervisees’ credit card details. Payment information is entered directly into Stripe’s highly secure systems, which use advanced encryption and security protocols designed to protect sensitive financial data at every stage of the transaction process.

Stripe is certified to the highest industry standards for payment security (PCI DSS compliant) and continuously monitors transactions for fraud, suspicious activity, and unauthorized access. This means supervisees can make payments confidently, while supervisors benefit from a secure, reliable, and fully automated payment experience without needing to manage sensitive financial information themselves.

Question 20

How is Kindred different from supervisor directories?

Accepted Answer

Kindred is vastly more than a directory – it’s a complete supervision platform designed to support the entire supervision journey. With Kindred, you can discover supervisors, book sessions, make secure payments, track compliance, sign supervision contracts, access session links and preparation materials, receive reminders, and keep track of your supervision records – all in one place.

Kindred also gives you a personal dashboard where your session history, contracts, invoices, supervision hours, and documents are securely stored and easily accessible whenever you need them for registration, compliance, or professional development purposes.

Question 21

Can I find a supervisor on Kindred?

Accepted Answer

Finding a supervisor is easy via Kindred. Once you create your free Kindred account, you can explore available supervisors through our intelligent supervisor directory. The directory allows you to filter supervisors based on location, profession, industry association, areas of expertise, licenses and credentials, and other key criteria.

Question 22

How are my supervision hours tracked?

Accepted Answer

Kindred automatically records your supervision hours as sessions are completed, making it easy to stay organized and up to date with your professional requirements. Through your dashboard, you can view your running supervision totals at any time, monitor your progress toward annual supervision requirements, and access a clear record of completed sessions.

You can also generate and export professional reports to support registration, accreditation, licensing, or credentialing requirements – eliminating the need for manual tracking spreadsheets or last-minute paperwork.

Question 23

Can I prepare for sessions in advance?

Accepted Answer

Yes. Kindred makes it easy to prepare for supervision sessions in advance. Your supervisor can upload session documents and other resources directly to the platform for supervisees to access before the session.

This helps supervisees arrive better prepared, allows sessions to be more focused and productive, and supports deeper reflection and learning between sessions. All shared materials are stored centrally within your account, making them easy to revisit at any time without needing to search through emails or separate file-sharing systems.

Question 24

Can I attend group supervision sessions on Kindred?

Accepted Answer

Yes, Kindred supports both individual and group supervision models, as well as virtual and in person delivery modes.

Question 25

Can I book in-person sessions on Kindred?

Accepted Answer

Yes, Kindred supports both virtual and in-person supervision sessions.

Question 26

Do I need to pay upfront to book sessions?

Accepted Answer

Yes. Supervisees pay upfront (using a valid credit card) when booking sessions. This creates a smoother and more secure experience for both supervisees and supervisors.

Question 27

Are my booking and session data private?

Accepted Answer

We take privacy seriously. Kindred uses data encryption protocols and complies with relevant privacy legislation. Session documents and records are only visible to authorized participants. You can review our full privacy policy for more details.

Question 28

How do I track my supervision requirements?

Accepted Answer

Kindred includes a goal-tracking feature where you can set, review, and update your supervision requirements and timeframe. Progress is visible through your dashboard, helping you ensure that your regulatory or industry supervision requirements are always met.

Question 29

How does Kindred work for organizations?

Accepted Answer

Kindred provides organizations with a centralized platform to efficiently manage clinical supervision across their teams. You can easily invite staff members as supervisees, connect them with preferred supervisors, allocate pre-purchased supervision credits, and set spending limits or approval parameters to align with organizational budgets and policies.

The platform also gives organizations greater visibility and oversight, with tools to monitor supervision engagement, track compliance requirements, generate detailed reports, and ensure clinicians remain on track with professional registration, accreditation, and workforce development obligations.

By bringing supervision management into one secure system, Kindred reduces administrative burden, improves accountability, and helps organizations create a more consistent, scalable, and supportive supervision culture across their workforce.

Question 30

Can we track compliance and supervision hours across our team?

Accepted Answer

Yes. The organization dashboard gives you a real-time overview of supervision hours completed, upcoming sessions, and compliance status for every clinician in your program.

Question 31

What reporting features are available?

Accepted Answer

Kindred offers exportable compliance reports, session activity summaries, and hour-tracking breakdowns. Reports can be generated for specific date ranges, teams, or individuals – making it simple to meet audit and accreditation requirements.

Question 32

Can we onboard our existing supervisors and supervisees?

Accepted Answer

Yes. You can invite your existing supervision network to Kindred via email. They'll receive a guided onboarding experience tailored to their role, and their profiles will be linked to your organization automatically.

Question 33

How does Kindred help with regulatory compliance?

Accepted Answer

Kindred tracks supervision hours against configurable thresholds, sends automated reminders when clinicians are falling behind, and generates audit-ready reports. This helps your organization stay compliant with registration body requirements without manual tracking.

Question 34

How is billing handled for organizational accounts?

Accepted Answer

Organizations can pre-purchase supervision credits and allocate them across team members, with the flexibility to set spending limits, approval workflows, or usage parameters in line with internal policies and budgets.

Kindred also offers scalable credit packages and volume discounts for larger teams, helping organizations manage supervision costs more effectively while ensuring staff maintain consistent access to high-quality supervision. This creates a more predictable and streamlined approach to workforce development, compliance, reporting, and staff wellbeing – without the administrative complexity of managing individual reimbursements or invoices.

Frequently Asked Questions