If an upcoming session has been booked, you may cancel it provided the scheduled start time is more than 24 hours away. If the session has not yet received any bookings, you can cancel it at any time before the scheduled start time.
To cancel a session:
- Go to the Calendar page.
- Find the relevant session. Tip: Switching the calendar view to Month may make it easier to navigate the calendar and locate the session you're looking for. You can also use Filters to narrow your results.
- Click the session box or title to view the session details page.
- Click the Cancel Session button.
- Review the details and confirm your cancellation.
Note: Before cancelling a booked session, we recommend contacting the affected supervisee(s) to let them know and discuss possible alternatives.
Important: Cancelling a booked session will automatically trigger a refund for the affected supervisee(s). The supervisee will also receive an email notification confirming the cancellation, and the update will be reflected in their Kindred calendar.
If the supervision session still needs to proceed at a different date or time, you will need to schedule a new session and ask the supervisee(s) to book it separately.