Kindred Clinical uses Stripe to securely process payments between Supervisees and Supervisors. When a Supervisee books a session, payment is collected upfront and securely held until the session has been delivered. Following completion of the session, funds are released and processed for payout to the bank account linked to your Stripe profile. Payment and payout records can be viewed at any time within the platform, and your Stripe account details can be updated as required through Settings > Billing.

If you cancel a booked session, any refund will be processed in accordance with Kindred Clinical's cancellation policy. Stripe processing fees will be managed automatically as part of the payment workflow.

Stripe processing fees

Stripe fees vary by region:

• United States & Canada: 2.9% + US$0.30 per transaction
• Australia (Domestic Cards): 1.65% + A$0.30 per transaction
• Australia (International Cards): 3.5% + A$0.30 per transaction

Stripe processing fees are calculated on the total amount paid by the supervisee (your session fee plus the booking fee) and are deducted from your session fee. The remaining balance (your earnings) is deposited directly into your nominated account.

Example: If you set your session fee at A$100, the supervisee pays A$106.60, including the A$6.60 booking fee. After the applicable Stripe processing fee is deducted, your earnings would be A$97.94.*

*Example based on Stripe’s current processing fee for an Australian domestic card of 1.65% + A$0.30. Stripe fees may vary depending on the payment method and are subject to change.